Refund policy

Our returns address is: 

We hope that you will be completely satisfied with your purchase from GB Swimwear.  If an item isn't quite right, please return it to us as soon as possible with the completed returns form. Eligible products can be returned within 28 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels and hygiene strips attached. 

Products that are not eligible for returns (unless they are faulty):

• Underwear
• Backpacks & Mesh Gear Bags
• Kickboards & Pull Buoys
• Towels
• Swimming Caps

You will be refunded for the goods and any standard delivery charge you paid. If you chose one of our faster delivery options your delivery cost will not be refunded. Return postage and packing costs are met by the customer.  

Customers should obtain proof of postage when returning goods to us, as we are not responsible for non-delivery of returned items. If we incur a cost for insufficient postage on an item this will be deducted from your refund.

Refunds are subject to the conditions below.  If an item is not returned in a saleable condition we reserve the right not to refund. To be eligible for a full refund, please bear in mind the following:

• The returned product should be in a fully re-saleable condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached. 
• The product is neatly folded in the original packaging.
• Underwear should be worn beneath swimwear when trying it on.
• Please ensure the item does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.