Refund policy

Our returns address is: 

We hope that you will be completely satisfied with your purchase from GB Swimwear.  If an item isn't quite right, please return it to us as soon as possible with the completed returns form. Eligible products can be returned within 30 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels and hygiene strips attached. 

Products that are not eligible for returns (unless they are faulty):

• Underwear
• Backpacks & Mesh Gear Bags
• Kickboards & Pull Buoys
• Towels
• Swimming Caps

You will be refunded for the goods and any standard delivery charge you paid. If you chose one of our faster delivery options your delivery cost will not be refunded. Return postage and packing costs are met by the customer.  

Customers should obtain proof of postage when returning goods to us, as we are not responsible for non-delivery of returned items. If we incur a cost for insufficient postage on an item this will be deducted from your refund.

Refunds are subject to the conditions below.  If an item is not returned in a saleable condition we reserve the right not to refund. To be eligible for a full refund, please bear in mind the following:

• The returned product should be in a fully re-saleable condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached. 
• The product is neatly folded in the original packaging.
• Underwear should be worn beneath swimwear when trying it on.
• Please ensure the item does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product. 

EU Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 30 days of receiving the last item in your order, without giving a reason.

To exercise your right of withdrawal, please log in to your account and submit your return or cancellation request at https://shopify.com/25332806/account.

Once you have notified us of your withdrawal, you must return the goods to us within 14 days. Return postage costs are your responsibility.

We will issue your refund within 14 days of receiving the returned goods. You will be refunded for the price of the goods and the standard outbound delivery charge. If you selected a premium delivery option, only the cost of standard delivery will be refunded.

Exemptions The right of withdrawal does not apply to sealed goods which are not suitable for return due to health or hygiene reasons, where the hygiene seal or protective packaging has been opened or removed after delivery. This includes underwear and items where hygiene strips have been removed.