Terms and conditions

Thank you for choosing to shop with GB Swimwear.

Our website This website is for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in any way. 

Amendments and special offers We reserve the right to make changes to our website, policies, terms and conditions at any time. Special offers will be available from time to time.  We will only fulfil an order if it meets the terms of our offer.

Our products We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Purchase of products When you place an order on our website, we will send you an email to the email address provided by you during the checkout process. Our acceptance of your order does not take place until we send you a confirmation email. All goods are subject to availability. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items. If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

Completion of order Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing complete order in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.

Price and payment Full payment for your purchase must be made before we can dispatch your order. All our prices listed include VAT (or similar sales tax) at the current rate where applicable but exclude delivery costs. The amount you pay will be the price indicated plus any delivery charges as detailed by us. For free shipping orders need to be £50 or over. Special delivery within the UK is charged at £7.95. All UK special delivery packages are guaranteed next day providing we receive your order before 1200hrs (excluding bank holidays) and the next day is a working day (i.e Monday-Friday).  A signature will be required upon delivery. At this time we generally only ship to the UK.  If you live outside the UK and would like to make a purchase please email prior to placing an order and we will endeavour to notify you of the relevant posting charges and the procedure to follow. We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the credit or debit card company of the card used for payment. Any customs or import duties will be charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately, we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.  

Returns We hope that you will be completely satisfied with your purchase from GB Swimwear.  If an item isn't quite right, please return it to us as soon as possible with the completed returns form. Eligible products can be returned within 28 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels attached.  Products that are not eligible for returns (unless they are faulty):

• Underwear
• Backpacks & Mesh Gear Bags
• Kickboards & Pull Buoys
• Towels
• Swimming Caps

You will be refunded for the goods and any standard delivery charge (for sending your order to you originally, not return any postage costs). If you chose one of our faster delivery options your delivery cost will not be refunded. 

Return postage and packing costs are met by the customer.  Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for non-delivery of returned items. If we incur a cost for insufficient postage on an item this will be deducted from your refund.

Customers are advised that they could use the PayPal returns system to claim back return postage costs. For more information, go to: https://www.paypal.com/uk/webapps/mpp/returns-on-paypal  

Refunds are subject to the conditions below.  If an item is not returned in a saleable condition we reserve the right not to refund. To be eligible for a full refund, please bear in mind the following:

• The returned product should be in a fully re-saleable condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached. 
• The product is neatly folded in the original packaging.
• Underwear should be worn beneath swimwear when trying it on.
• Please ensure the item does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product. 
• For hygiene reasons, swimming caps, towels and underwear items cannot be returned.