Delivery & Returns
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be charged once a parcel reaches the destination country. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
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Unit E Chandlers Row
Port Lane
Colchester CO1 2HG
We hope that you will be completely satisfied with your purchase from GB Swimwear. If an item isn't quite right, please return it to us as soon as possible with the completed returns form (if you no longer have this form a note with your name and order number will suffice). Eligible products can be returned within 28 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels and hygiene strips attached.
Products that are not eligible for returns (unless they are faulty):
- Underwear
- Backpacks & Mesh Gear Bags
- Kickboards & Pull Buoys
- Towels
- Swimming Caps
You will be refunded for the goods and any standard delivery charge you paid. If you chose one of our faster delivery options your delivery cost will not be refunded. Return postage and packing costs are met by the customer.
Customers should obtain proof of postage when returning goods to us, as we are not responsible for non-delivery of returned items. If we incur a cost for insufficient postage on an item this will be deducted from your refund.
Refunds are subject to the conditions below. If an item is not returned in a saleable condition we reserve the right not to refund and return it to you. To be eligible for a full refund, please bear in mind the following:
- The returned product should be in a fully re-saleable condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached.
- The product is neatly folded in the original packaging.
- Underwear should be worn beneath swimwear when trying it on.
- Please ensure the item does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.
Faulty Items
We are proud to supply products that we believe are made to an exceptional standard but very occasionally there may be a manufacturing fault. If you believe your product is faulty please take a photo of the fault or issue and email us at hello@gbswimwear.co.uk with the picture attached and a description of the fault together with your original order details.
- If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.
- If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.